GENERAL TERMS AND CONDITIONS FOR THIS WEBSITE

GENERAL

These terms and conditions apply to all offers, orders, and agreements between the Customer and Ark of Pollare vzw and all transactions that are implemented. Anyone can take notice of these terms and conditions on this website, where these terms are in force. The Ark of Pollare vzw has the right at any time to change these terms and conditions of the website. Should one or more provisions of these Terms and Conditions be null and void, the remaining provisions shall remain without prejudice. All prices quoted on the website include VAT but excluding shipping costs. Minimum order amount is € 19.99 (excluding shipping costs).

As we sell on the internet as well as other channels, it is theoretical that an article is not in stock. In this case, in addition to our confirmation email within the seven (7) business days, you will receive a delivery email with the total amount of all items that can be delivered. Non-delivered items are delivered automatically, you do not need to order them again.

PAYMENT Opportunities & PAYMENT TERMS

Prepayment by bank transfer, debit card – Bancontact or Ideal, credit card, by bank transfer or with the Internet banking service of KBC, BELFIUS, ING. Your data is processed with an SSL secure connection via Mollie (www.mollie.com). For advance payment by bank transfer, the order will only be accepted if the full amount has been transferred to our account.

DELIVERY

Deliveries throughout Europe and carried out by GLS. From the shipment they are taken, they are further responsible for the delivery of the packages. GLS communicates with the client about this.

For some countries, the service is also offered to send unsecured via Bpost, which is often a cheaper alternative.

Because you agree to unsubscribe, we can not be held liable as soon as your order is out of order, for possible loss and / or theft during transportation.

We estimate that 95% of our shipments are shipped between 1 and 2 business days after shipment by GLS and within 10 days via Bpost.

We note on each packaging via Bpost our own address as sender. A package returned to us by bpost will be sent once more.

SHIPPING & PACKING COSTS

Shipping costs are borne by the buyer. Within Belgium, these were free until 6/7/2017 as a promotion for launching a new product.

The foreign rates we apply are not the actual postal rates + packaging costs. We wear it a bit.

FACILITY BUSINESS & DELIVERY

Within a period of fourteen (14) working days after receipt of the product, the Buyer has the right to waive the agreement. The Purchaser must inform the Ark of Pollare vzw by email within this period by email of this cancellation. The Buyer will return the product within seven (7) days after he has informed Ark van Pollare vzw of the seller at his own expense.

In the event of cancellation of the Agreement, the Purchaser must return the delivered product at Ark Charges at his own expense and at his own expense to Ark of Pollare.

The products must be returned together with the voucher and / or proof of payment. In addition, the returned products may not be opened, used or damaged.

Ark of Pollare vzw will review the conditions as outlined in sections 5.2 and 5.3 within fifteen (15) days after receipt of the product. If the returned products do not comply with these terms, the Ark of Pollare vzw will inform the Buyer in this regard and the seller will not accept the returned products. In such a case, the Purchaser may not waive the agreement.

If the Buyer has exercised his right of cancellation in accordance with the above-mentioned provisions, the Purchaser of Pollare vzw will repay the Purchaser to the buyer the invoice amount charged for the products concerned, if this has already been met by the Buyer of Pollare. This refund will be made after the expiration of the investigation period mentioned in article 5.5, but no later than thirty (30) days after the buyer has notified the Ark of Pollare vzw to waive the agreement.

COMPLAINTS & QUESTIONS

Do you have any complaints or questions about your order? Then you can contact us by email at the bottom of this website or in the leaflet of Avimite. Please state your name, address, telephone number and your order number. We will contact you as soon as possible to handle the complaint.

ARTICLES ON ORDER

Items available on order are the delivery time on average 2 to 14 days depending on the supplier’s availability